Shipping & Returns
For contact information, please visit our contact us page.
DUE TO COVID 19 THERE MAY BE SOME CARRIER SHIPPING DELAYS. WE ARE STILL PROCESSING ORDERS WITHIN A NORMAL TIME FRAME. EXPEDITED ORDERS ARE STILL SHIPPED OUT SAME DAY AND REGULAR ORDERS ARE SHIPPED OUT WITHIN 24-48 HOURS. SHIPPING TIMES MAY BE DIFFERENT - PLEASE UNDERSTAND WE HAVE NO CONTROL. AROUND 90% OF OUR ORDERS ARE ARRIVING WITHIN THE TIME FRAME. THANKS FOR UNDERSTANDING.
We ship most orders out within 48 hours. If you order before 5pm EST, your order will go out same day or the next business day. Depending on the shipping option you selected at checkout, your item will arrive within 1-9 days.
See the breakdown of shipping options below:
Standard Shipping: 5-7 Days, Monday - Saturday. Free with all purchases.
RUSH ORDER PROCESSING Shipping: 2-4 Days, Monday - Saturday. $9.95 per order (unlimited products). Guaranteed to ship same day if ordered before 2pm.
International Shipping Information:
Canada & USA: We offer free first class mail shipping.
Canada Expedited: We offer priority international shipping for $35.
All other countries: First Class Mail shipping is $25.
International transit times vary by country. International shipping takes anywhere from 4-25 days.
Products that have been used:
If you have installed the product and are not satisfied for any reason, please contact us to arrange a return. If the return is mailed back to us within 14 days you will be refunded in full - less shipping costs. If you return the item after the 14 day window, you will be charged a 15% restocking fee plus shipping costs.
We do not accept returns after 60 days from date of purchase.
Products that have not been installed:
If your return has not been used, and you return it, you will be subject to a 15% restocking fee as well as shipping costs. This is because all parts are made to order and resources are used when building product(s) for your specific order.
All returns must be authorized prior to sending back to us. If you mail back a purchase without contacting us, we may not accept your return.